SHIPPING POLICY
SUNHEALIA Shipping Policy
Last Updated: August 8, 2026
Thank you for shopping with SUNHEALIA. We are committed to providing a reliable and transparent delivery experience.
This Shipping Policy applies to purchases made through sunhealia.com.
Order Processing
Orders are generally processed within 1–5 business days after payment has been successfully received.
Business days do not include weekends or public holidays.
During promotional periods, holidays, product launches, or periods of unusually high order volume, processing may take longer.
Once your order has been processed and dispatched, you will normally receive a shipping confirmation email containing available tracking information.
Estimated Delivery Times
Estimated delivery times vary depending on your destination, shipping method, carrier, customs processing, and other circumstances.
Typical international delivery may take approximately:
Standard Shipping: 7–15 business days after dispatch.
Certain destinations may require additional delivery time.
All delivery estimates are provided for reference only and are not guaranteed delivery dates.
Shipping Costs
Shipping charges, when applicable, are calculated and displayed during checkout before you complete your purchase.
From time to time, SUNHEALIA may offer free shipping promotions. Any minimum purchase requirements or other conditions will be displayed as part of the applicable promotion.
Order Tracking
When tracking is available, a tracking number or tracking link will be provided after your order has shipped.
Please allow approximately 2–5 business days after shipment for carrier tracking information to update.
If your tracking information has not updated for an extended period, please contact:
Incorrect Shipping Address
Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete.
If you notice an error in your shipping address, contact us as soon as possible at:
We will make reasonable efforts to update the address before your order is dispatched. However, we cannot guarantee changes after an order has entered processing or has been shipped.
SUNHEALIA is not responsible for orders delivered incorrectly due to inaccurate or incomplete shipping information supplied by the customer.
Failed Delivery / Returned Packages
If a package is returned to us because of an incorrect address, failed delivery attempt, refusal, or failure to collect the shipment, additional shipping charges may apply if you request reshipment.
Please contact our customer service team for assistance.
Customs, Duties & Taxes
International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated during checkout, such charges are the responsibility of the customer.
SUNHEALIA does not control these charges and cannot predict the amount that may be assessed.
Customers are responsible for complying with the import requirements of their country.
Shipping Delays
Shipping delays may occur due to circumstances outside our reasonable control, including:
- Customs processing
- Severe weather
- Carrier delays
- Transportation disruptions
- Public holidays
- Government restrictions
- Incorrect delivery information
- Force majeure events
We appreciate your patience when such circumstances arise.
Lost Packages
If tracking indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, your building reception, or your local carrier.
If you still cannot locate the package, contact us at:
We will review the available shipping information and assist where reasonably possible.
Contact
For shipping questions:
SUNHEALIA
Website: sunhealia.com
Email: support@sunhealia.com
2. RETURN & REFUND POLICY
SUNHEALIA Return & Refund Policy
Last Updated: August 8, 2026
At SUNHEALIA, we want you to feel confident when shopping with us.
If you are not satisfied with an eligible purchase, you may request a return in accordance with this policy.
30-Day Return Window
Eligible products may be returned within 30 days of delivery.
To qualify for a return, your item must generally be:
- Unworn
- Unwashed
- Unused
- Undamaged
- Free from perfume, makeup, deodorant, or other marks
- Returned with original tags attached
- Returned in its original packaging where reasonably possible
Items that do not meet these requirements may not qualify for a refund.
Requesting a Return
Before sending any item back, please contact:
Include:
- Your order number
- The email address used to place your order
- The item you wish to return
- Your reason for returning it
Our customer service team will provide return instructions where applicable.
Do not send products to an address shown on a shipping package without first receiving return instructions from us.
Packages returned without authorization may experience processing delays or may not be accepted.
Non-Returnable Items
For hygiene, safety, or other reasons, certain products may not qualify for return, including where applicable:
- Items marked Final Sale
- Gift cards
- Worn or washed clothing
- Items without original tags
- Personalized products
- Intimate or hygiene-sensitive products where legally permitted
- Products damaged after delivery by misuse or improper care
This does not limit any rights you may have under applicable consumer protection laws.
Wrong Size / Change of Mind
If you selected the wrong size or changed your mind, eligible products may still be returned within the applicable return period.
Please review each product's size chart before ordering, as measurements may vary between styles.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If you receive a product that appears defective, damaged, or materially different from what you ordered, contact us as soon as possible at:
Please include your order number and clear photographs of the item and, where relevant, the packaging.
We will review the issue and provide an appropriate resolution based on the circumstances and applicable law.
Return Shipping Costs
Unless an item is confirmed to be defective, damaged, incorrect, or otherwise required by applicable law, customers may be responsible for return shipping costs.
Original shipping charges are generally non-refundable unless otherwise required by applicable law.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will generally be issued to the original payment method.
Please allow additional processing time for your bank, credit card company, or payment provider to post the refund to your account.
Refund Processing Time
After an approved return has been processed, refunds are generally initiated within approximately 5–10 business days.
Financial institutions may require additional time before the funds appear in your account.
Exchanges
Direct exchanges may not always be available.
Where exchanges are unavailable, you may return an eligible product according to this policy and place a new order for your preferred item.
Order Cancellation
If you wish to cancel an order, contact us as soon as possible:
We cannot guarantee cancellation once an order has entered processing or has been shipped.
Consumer Rights
Nothing in this policy is intended to exclude or restrict statutory consumer rights that cannot legally be excluded.
Where local consumer laws provide you with additional rights, those rights will continue to apply.
Contact
SUNHEALIA
Website: sunhealia.com
Email: support@sunhealia.com