Frequently Asked Questions

Welcome to SUNHEALIA. We’ve put together answers to some of the most frequently asked questions about shopping, shipping, returns, sizing, and payments.

For additional assistance, please contact us through the contact information provided on sunhealia.com.

ORDERS

Can I change or cancel my order?

We begin processing orders as quickly as possible. If you need to change or cancel your order, please contact us as soon as possible after placing it.

While we will do our best to accommodate your request, we cannot guarantee that changes or cancellations can be made once an order has entered processing or has been shipped.

How do I know if my order was successfully placed?

After completing your purchase, you should receive an order confirmation email at the email address provided during checkout.

If you do not receive a confirmation email, please check your spam or junk folder before contacting us.

Can I change my shipping address after ordering?

Please contact us immediately if you notice an incorrect shipping address.

Once your order has been processed or shipped, we may not be able to modify the delivery address. Customers are responsible for providing accurate shipping information at checkout.

SHIPPING & DELIVERY

Where does SUNHEALIA ship?

SUNHEALIA aims to serve customers in multiple international markets. Available shipping destinations will be displayed during checkout.

Shipping availability may vary depending on destination, product, and applicable shipping restrictions.

How long does shipping take?

Delivery times vary depending on your location, selected shipping method, customs processing, and other factors outside our control.

Estimated delivery times displayed at checkout are estimates only and are not guaranteed.

How can I track my order?

Once your order has shipped, you may receive a shipping confirmation email containing tracking information.

Please allow some time for the carrier's tracking system to update after your shipment has been dispatched.

Why hasn't my tracking information updated?

Tracking information may take several business days to update, particularly during weekends, holidays, peak shopping periods, or international transit.

If your tracking information has not updated for an extended period, please contact our customer support team.

Will I have to pay customs duties or taxes?

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not controlled by SUNHEALIA.

RETURNS & REFUNDS

Can I return an item?

We want you to be satisfied with your purchase. Eligible items may be returned in accordance with our Return & Refund Policy.

Returned products generally must be unworn, unused, unwashed, undamaged, and returned with their original tags and packaging.

Please review the current Return & Refund Policy on sunhealia.com before returning any item.

Can I return an item if I ordered the wrong size?

If the product qualifies under our return policy, you may request a return according to the instructions provided on our website.

We strongly recommend reviewing the product measurements and size guide before placing your order.

When will I receive my refund?

Once an eligible return has been received and inspected, approved refunds will normally be issued to the original payment method.

The time required for the refund to appear in your account depends on your bank, card issuer, or payment provider.

Are original shipping fees refundable?

Unless required by applicable law or otherwise stated in our Return & Refund Policy, original shipping charges are generally non-refundable.

SIZING & PRODUCTS

How do I choose the right size?

Please refer to the size chart displayed on each product page.

Because sizing may vary between different designs and styles, we recommend using the measurements listed for the individual product rather than relying only on your usual size.

What if I am between two sizes?

If you are between sizes, consider the garment's fit and fabric.

For a more relaxed fit, you may prefer the larger size. For fitted styles, compare your body measurements carefully with the product size chart.

Will the product color look exactly like the photos?

We make reasonable efforts to display product colors accurately.

However, actual colors may vary slightly due to lighting, photography, screen settings, device displays, and manufacturing variations.

Will the print placement be exactly the same as shown?

For patterned or printed garments, print placement may vary from item to item due to the cutting and production process.

These variations are generally not considered defects.

PAYMENTS

What payment methods do you accept?

Available payment methods are displayed at checkout and may vary depending on your location.

Depending on your Shopify store configuration, payment options may include major credit or debit cards and supported digital payment methods.

Is my payment information secure?

Transactions on our store are processed through Shopify and supported payment providers.

SUNHEALIA does not recommend sending credit card details or other sensitive payment information through email or social media messages.

What currency will I be charged in?

The currency shown during checkout will determine the amount charged for your order.

Your bank or payment provider may apply currency conversion fees or foreign transaction fees depending on your account.

PROMOTIONS

Can I use more than one discount code?

Discount code combinations depend on the conditions of each promotion and the settings available at checkout.

Some discounts cannot be combined with other offers.

Why isn't my discount code working?

Please check that:

• The code has been entered correctly.
• The promotion has not expired.
• Your order meets any minimum purchase requirements.
• The products in your cart are eligible.
• The code is valid for your country or customer account.

DAMAGED OR INCORRECT ITEMS

What should I do if I receive a damaged or incorrect item?

Please contact us as soon as possible after receiving your order.

Include your order number and clear photos showing the product, packaging, and the issue. Our customer service team will review your request and provide the appropriate next steps.

Please do not dispose of the product or packaging until your request has been reviewed.

CONTACT US

How can I contact SUNHEALIA?

For questions about your order, products, shipping, or returns, please use the customer service contact details listed on:

SUNHEALIA
Website: sunhealia.com

When contacting us about an existing order, please include your order number and the email address used at checkout so we can assist you more efficiently.

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SUNHEALIA
Designed for beautiful moments.